Skype not connecting why

If not, you can always add one. If you can't hear audio anywhere else on the internet, the speakers are plugged in if they're external , and the sound card drivers are updated, then see if the operating system is blocking the sound. You can do this in Windows by choosing the small volume icon next to the clock; turn the volume up as loud as it can go for testing purposes, and then try using Skype again.

If you're on a mobile device, open the Skype app and then use the volume buttons on the side to make sure the phone or tablet is on loud. If you've followed everything on this page to find that the test call works just fine and you can see your own video, then chances are slim that any existing Skype problem rests with you.

Have the other person follow these steps, too, since it's now most likely a problem on their side. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Create a personalised content profile. Measure ad performance. Select basic ads. Create a personalised ads profile.

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Updated on August 06, Lisa Mildon. Lisa Mildon is a Lifewire writer and an IT professional with 30 years of experience. Her writing has appeared in Geekisphere and other publications. Article reviewed on Jul 30, Tweet Share Email. Introduction Skype Basics. Getting Started. Choose where you want to search below Search Search the Community.

PS I use a Mac. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Hello Weatherballs, Please try to disable your anti-virus as it may be hindering your connection. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. If you need help with downloading, check this article and select the operating system you use.

Change your password. In order to receive notifications, you need to be connected, signed in, and have notifications enabled in the app, on your device and allowed by the network you are connected to. No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling.

Host a meeting. Please check Skype Status for details. No sound in Skype? Confirm that you have the volume at an audible level, too. Click the Test audio button underneath the Speakers section and you should hear the Skype call sound. If you don't, select a different device from the Speakers dropdown box and try again. Some microphones and headsets have volume sliders or mute switches on their cords. Thus, you could have accidentally moved the slider or flipped the switch.

Also, check to make sure that your microphone and speakers are plugged into the correct ports. In most cases, the microphone port input is pink and the headphone jack output is green. However, different audio hardware may sometimes use different colors. If you're using a desktop computer and the microphone doesn't work when it's plugged into the sound jack at the front of the PC, try the sound port at the back of the computer.

You may need to further troubleshoot your microphone or fix general Windows 10 sound issues if nothing here works. Here, you should see a preview feed from your webcam. Like the audio options, click the name of your device at the top-right to switch to another if you have multiple webcams installed. If your webcam is connected and you don't see it in this window, you may need to install or update Windows drivers for it.

You can usually grab drivers from your webcam or computer manufacturer's website. Like with the microphone troubleshooting, you should also check Windows 10's privacy settings for camera access. Make sure you have Allow apps to access your camera enabled, as well as confirming Skype has permission.

Desktop users of Skype should confirm the same settings under Allow desktop apps to access your camera.